To users who have paid for a New Year's promotion subscription

About the New Year Promotion

For users who subscribed to the New Year's promotion option on IOS between 12.24-1.2

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who purchased this promotion are experiencing issues with their membership not being applied.

hello. This is the Rubybit Operations Team.

During the New Year promotion (40% off), some IOS (APP STORE) subscription products were set up incorrectly,

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payment was made normally, but

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but the in-app membership benefits were not applied properly.

For users who subscribed to these products, we ask for refunds and unsubscriptions below.

We will announce the New Year's promotion again.

For now, we've stopped selling the product and have taken steps to prevent the same issue from happening again.

We sincerely apologize for any inconvenience and confusion this may have caused.

How to get a refund and cancel your subscription

Due to our policy, we are unable to issue IOS refunds and unsubscriptions, so you will need to request them yourself. We apologize for the inconvenience

Refunds

Request a refund for apps or content that you bought from Apple - Apple Support

Some purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund. You can use any device with a web browser to request a refund.

https://support.apple.com/en-us/118223

Unsubscribe

If you want to cancel a subscription from Apple - Apple Support

Learn how to cancel a subscription from Apple or a subscription that you purchased with an app from the App Store.

https://support.apple.com/en-us/118428?device-type=iphone

Compensation Information

For those who experienced the above issue, please capture your [New Year's promo purchase] with your [store order number] visible and send it to the email below.

We 'll send you a coupon code for a one-month subscriptionand apologize again for any inconvenience this may have caused.

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cs@roubit.me